Spa Policies and Etiquette at the Laura Vera Skin
Welcome Guest,
If this is your first time visiting Laura Vera Skin, please review the studio etiquette below. As we continue to navigate COVID-19 in the years after its outbreak, I continue to work diligently to ensure our health and safety. Please understand that all precautions are taken for the welfare of everyone who walks through our door.
Thank you for your continued support during these challenging times. I am happy to answer any questions you may have about the steps I take to keep you and every client safe in my practice.
Be kind. Be patient. Be love.
Studio Etiquette
Please do not arrive if you are feeling ill, if you have been exposed to COVID-19 within the last ten days, or if you are experiencing symptoms. Symptoms of COVID-19 include:
Only clients receiving a service or picking up products will have access to the studio. No guests allowed. Minors may be accompanied by one adult.
All clients must continue to wear a face mask (covering the nose and mouth) upon entering and leaving the studio. You may remove it for the actual service, but the mask must be worn as you leave the room. I will also wear a face mask throughout the service.
These protocols will continue to be refined and adjusted as needed, and I will keep you informed every step of the way. <3
Cancellations
We value your time, as I know you value ours. If you cancel your appointment within 48 hours or fail to arrive, 50% of the price of the service will be charged to the card on file. Your appointment time is reserved exclusively for you. I trust you understand the need to do so.
In order to reserve a place in our schedule, we require you to agree to our last-minute cancellation policy as follows:
- Provide at least 48 hours’ notice if you need to cancel or change your appointment.
- If notice to change or cancel your session is provided less than 48 hours before your appointment time, 50% of the price of your service will be charged to the card on file.
- Please note our appointment confirmation and reminder emails are a courtesy.
- If you are more than 20 minutes late to your appointment, it will be considered canceled, which earns the appropriate fee. If you arrive and keep the session, please be aware your session will end on time.
- Unexpected events can and do occur in one’s schedule. We understand that things like illness, work, emergencies, and delayed flights are out of your control. Please contact us directly for re-scheduling options.
Product Refund Policy & Procedures
A product may be returned for a refund in the form of store credit for any reason on purchases at Laura Vera Skin up to 14 calendar days from the date of confirmed delivery. There will be no exceptions to this timeline.
The store credit amount will be the equivalent of the price of the product less any applicable discount, taxes, or shipping. The store credit will not expire.
Tipping & Gratuity
Gratuity is not accepted in this studio. But if you insist, your generous gesture will kindly be accepted by spcaLA, a non-profit organization dedicated to the prevention of cruelty to animals.
To donate, please visit their website here. No amount is too small for the love of the animals. <3
Schedule Your New Client Appointment
To help you achieve your skin goals, I need to understand your skin’s current condition and history. That means starting with the New Client Consultative Facial as the first step in your treatment plan!